Privacy Policy

Last Updated: 22-04-2025

1. Introduction

Welcome to CallMira. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our AI-powered call center platform ("Services"). We are committed to protecting your privacy and handling your data transparently and responsibly.

2. Information We Collect

a. Personal Data

Full name, email address, phone number
Company name, role/title
Account credentials and preferences

b. Usage & Technical Data

IP address, device information, browser type
Pages visited, date/time stamps, referral URLs

c. Communication Data

Call audio, transcripts, interaction metadata
Chat logs and NLP-derived metadata (intent, sentiment)

d. Third-Party Integrations

If you authorize integrations (e.g., CRM, telephony, analytics), we may access relevant data subject to your permissions and provider terms.

3. How We Use Your Information

To deliver, maintain, and improve our Services
To personalize AI agent behavior and optimize performance
To ensure compliance, fraud prevention, and system integrity
To respond to user inquiries and provide support
To generate operational analytics and business intelligence

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Your consent (e.g., when subscribing or integrating services)
Performance of a contract (e.g., fulfilling your service subscription)
Compliance with legal obligations
Our legitimate interest in improving and securing our platform

5. Sharing & Disclosure

We do not sell your personal information. We may share it with:

Trusted third-party processors (e.g., hosting, analytics, billing)
Legal authorities, if required by applicable law
In connection with business transfers (e.g., merger or acquisition)
Other parties with your explicit consent

6. Data Retention

We retain your data as long as necessary for the purposes described or as required by law. Retention periods depend on the type of data and the purpose of processing.

7. Security

We implement modern security practices including:

Encryption of data in transit and at rest
Role-based access control (RBAC)
Audit logging, monitoring, and intrusion detection
Zero-trust architecture principles

8. Your Rights

Subject to your location and applicable laws (e.g., GDPR, CCPA), you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain processing
Request data portability
Withdraw consent at any time

You may exercise these rights by contacting us at support@AILancers.

9. Cookies & Tracking

We use cookies and similar technologies to enable essential functionality, analytics, and personalized experiences. You may control cookies through your browser settings.

10. International Data Transfers

We operate globally. Your data may be transferred and processed in countries with different data protection standards. We ensure appropriate safeguards via contractual clauses or lawful mechanisms.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, contact us immediately.

12. Changes to This Privacy Policy

We may update this policy periodically. Material changes will be notified via email or prominent website notice. Continued use of our Services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests, please contact:

CallMira Privacy Office
Email: support@AILancers
Website: https://AILancers